Managing Local Services Ads Leads

Thinking of using Local Services Ads to get qualified leads and wants to know how does it actually work? It is easy to get customers in your local area to use your services and grow your business with Local Services Ads today.

How to Manage Leads & Jobs from Local Services Ads?

Potential customers may contact you either by calling the Google forwarding number displayed on your ad, or by sending you a message request (US and Canada only) when potential customers see your Local Services ad on Google.

To view a record of your leads, contact potential customers, and review booked appointments, sign in to the Local Services Ads app or your lead inbox on desktop. 

Using the mobile app or your lead inbox, you can:

  • Receive emails and app notifications about new leads from potential customers
  • Review phone calls generated by your ad (US and Canada only)
  • Respond to leads (US and Canada only)
  • Review booked jobs in the app (US only)
  • Listen to phone lead recordings (US and Canada only)

Receiving and Responding to Leads from Local Services Ads

You can receive leads either as inbound calls or messages from potential customers. In both cases, you’ll be notified about new leads through a mobile app notification on your phone (if you have the app installed). 

Touch the notification to see more details about the lead in the app. The email address that was used to create the account will receive an email with a clickable link to see lead details in your lead inbox on desktop.

In addition to receiving emails and notifications, you can sign in to your Local Services Ads account and see new leads in the app and web inbox at any time by going to the Leads section within your account.

Note: All phone calls, emails, and text-based communications delivered through Google may be monitored or recorded to improve quality and support policies and research, subject to Google’s privacy policy.

How do I get Started on Google's Local Services Ads?

The Local Service Ads with the Google Guarantee are not available everywhere yet. Click on the form at the bottom to register your details and we will let you know as soon as we know.

To make your registration process easier and faster:

  1. Ensure you have a Google My Business profile, that is verified, populated and contains at least 1 review. If you need help with this, give us a call on +61 2 8006 1001 or complete the form below. Please understand, the verification of a Google My Business profile can take up to 2 weeks especially if using the postal method.
  2. Gather up your insurance documents – Personal Liability, Indemnity and public liability.
  3. Check that your trades licences are up to date and keep the numbers handy.
  4. We will send you a list of all you need once the Local Services Ads program live in your area.